The new government excellence model approved by Sheikh Hamdan aims to reinforce the concepts of institutional agility, effective public-private partnerships, and integrated proactive government services that rely on the latest digital technologies. It seeks to enhance the work environment by introducing new evaluation methods and streamlining service delivery through innovative mechanisms.
The three pillars of the model are:
- The Vision: This pillar focuses on strengthening the leadership teams’ role in guiding a government entity towards achieving the best results through an institutional culture of development, innovation, and readiness for the future. The Vision pillar also emphasizes the importance of effective leadership in achieving the goals of the government departments.
- Distinctive Value: The Distinctive Value pillar centers on integrating all standards by which the government entity adds value to its customers and society. It includes a new criterion called ‘societal value’, which focuses on documenting the foundations of partnerships with the private sector. The pillar highlights the importance of delivering high-quality services that meet the needs of customers and the wider society.
- Development Enablers: The Development Enablers pillar seeks to motivate government departments to innovate models, work mechanisms, and unprecedented services that achieve development and transformation, enhancing their positions in competitiveness and global leadership. This pillar highlights the importance of innovation and transformation in achieving excellence in government services.
The central government entities, including the General Secretariat of The Executive Council, Financial Audit Authority, Department of Finance, Department of Legal Affairs, General Secretariat of the Supreme Legislation Committee, Dubai Digital Authority, and the Dubai Government Human Resources Department will contribute to measuring the main indicators within the new government excellence system in Dubai. They will define the requirements of the main criteria of the new model and measure and provide the results of the central performance indicators of the government departments of the program so that they are included in the evaluation of the results.
The updates include the criteria and mechanisms for evaluating the government excellence framework, the criteria for the Dubai Medals for Government Excellence, and the timings of the next evaluation cycle in 2024. The new government excellence model aligns with the recent developments in government work mechanisms, and the newly adopted advanced performance monitoring indicators are integrated with the qualitative progress in service provision and delivery.